I work in the ICT Service Delivery department of the Birmingham & Solihull Mental Health Trust part of the NHS supporting over 4000 users. My role includes:

• 2nd line technical support to staff members either by phone, email, in person or through remote desktop in a Windows 7 and 10 environment.

• Provide technical support to 1st line support team and 2nd line field engineers.

• Repair damaged and faulty PCs and Laptops.

• Cover 1st line and 2nd line team leaders and Service Delivery Manager when necessary.

• Use Microsoft Service Manager (SCSM) call logging system to log, update, close and assign calls to field engineers.

• Create installation packages for software which will be distributed using SCCM.

• Utilize SCCM for pushing out software, general computer maintenance and deployment reports.

• Create views, templates and tasks in SCSM and runbooks in Orchestrator to assist all Trust ICT teams with their day to day work and work with those teams to develop SCSM to help improve the service they provide.

• Maintain accurate asset register of hardware and software using SCSM.

• Administration of Active Directory, McAfee and Sophos Anti-Virus and UTM, Microsoft System Centre and Configuration Manager and Backup Systems.

• Administration of in-house web based systems.

• Provide VoIP, analogue, mobile and payphone technical support.

• Maintain an up-to-date detailed knowledge database of hardware and software within the Trust.

• Provide SCSM reports for ICT Managers and Trust Executives using Excel, SQL and PowerBI.

• Manage a team of 6 who look after the Trusts AD & NHS Mail accounts, purchasing, equipment moves and requests for systems and infrastructure changes.

I worked in the ICT Service Desk department of the Birmingham & Solihull Mental Health Trust part of the NHS supporting over 4000 users. My role includes: 

• Provide 1st and 2nd Line technical support to staff members either by phone, email, in person or through remote desktop..

• Provide technical support to field engineers..

• Use call logging system..

• Installation and support for desktop applications..

• Administration of Active Directory, Anti-Virus, Microsoft System Manager and Backup Systems..

• Administration of in-house web based systems..

• Provide VoIP, analogue and pay phone technical support..

• Setup Blackberry devices and train staff on usage.

I worked in the projects department of the Birmingham & Solihull Mental Health Trust part of the NHS supporting over 4000 users. My role included:

PC Replacement:
• Survey sites both physically and by using software available to plan and issue work to team members.

• Receive deliveries of PC's and laptops, catalogue equipment, install Trust wide image, join to domain and install any additionally software required..

• Ensure all HDD's are encrypted with McAfee ePolicy Orchestrator before deploying..

• Replace PC's and laptops in accordance with Trust procedures..

• Administer Active Directory by moving computers to correct OU and deleting replaced units..

• Work with 3rd line support to test new Trust Images and new devices for bugs and find solutions.

VoIP Phones.}
• Survey sites and collate list of phone numbers and placement of phones within the site..

• Set up VoIP phones and configure using Siemens Deployment Server and OpenScape Voice (8K) facilities.Deploy phones and provide staff with any required training.

Previous Projects - Blackberry's.
• Set up Blackberry Smartphones and Tablets..

• Use the Blackberry Enterprise Server (BES) to push out user profiles to BB devices..

• Distribute Blackberry devices to staff and provide training.

Marian Call is an independent singer-songwriter from Alaska, US. When Marian announced she was looking to plan her first ever European Tour I offered to help in any way I could. My role includes: .

• Help promote Marian through word of mouth and Social Media.

• Contact Independent music review sites and online magazines for possible features and/or reviews of Marian's albums.

• Press releases to be sent to UK newspapers promoting the October 2012 European Tour.

• Collate list of UK music venues, book stores, comic book stores and coffee shops that offer live entertainment.

• Collate list of accommodation and provide costs.

• Plan public transport travel itinerary for the England leg of the tour and arrange passes and travel cards.

• Design posters, web banners, Facebook cover photos and Twitter backgrounds for tour promotion.

• Contact music sites, online music magazines, geek culture websites and newspapers for various advertisement opportunities to promote Marian's European Tour.

Earlswood GLC are a large UK Landscape and Retail Garden Centre based in Earlswood, West Midlands. . At Earlswood GLC I had 3 primary roles: Maintain and future proof all IT aspects of the company; Assist the Marketing Manager in creating marketing material and updating the website; Update the SAGE and PayPort EPOS systems with new products, price changes and offers.

My role included: .
• Monitor, maintain and improve the ICT infrastructure by enhancing existing systems and installing new software and hardware; including Servers, Desktop PC’s, Tills and Smartphones

• To complete a daily backup of all company data to External HDD and Cloud.

• Support for all IT related problems.

• Think of and present new ideas to create more brand awareness of the company.

• Assist Marketing Manager with creating new signs, leaflets, brochures, E-Newsletters and web banners using Photoshop and Dreamweaver.

• Design logos, flyers, posters and webpages for Christmas Market and all future events

• Update company website with new products, prices and deals.

• Send Privilege Cards to customers.

• Update EPOS Systems with new products, prices and deals. • Assist customers and suppliers by phone, E-Mail or in person.

Greets Green Community Enterprise (GGCE) presently operates community centres, community meeting rooms, managed workspaces, fully equiped IT suites for hire and serviced office accommodation. They also operate after school and school holiday child care facilities, PC Recycling (including the sale of second user machines to charities), IT support and training. My role included: .

• Assist with the repair, maintenance, rebuilding and stripping of computers.

Formerly known as West Bromwich Tool & Engineering Co. Ltd, Metal Assemblies are one of the biggest providers of Metal Pressings and Welded Assemblies to the Automotive Industry. My role included: .

• Enter new and existing part information onto the In-House system, including material specifications, operations, rates and purchase information.

• Think of and present ideas to improve the In-House system.

• Create and issue Packaging Specifications, organize packaging for new projects and design specialized packing cells if needed.

• Use I-DEAS, Rhino, Forming Suite, AutoVue and TransMagic to create, translate and blank CAD and gather information ready for quoting.

• Enter a material breakdown of the parts onto the International Material Database System.

• Assist in the quotations of new work.

• I.T Manager

• Create and/or issue drawings to the Quality Office.

• Create videos of the company for a presentation to potential new customers.

• Think of, present and implement new ideas to help the company grow and move forward.

Training for Tomorrow were a part European funded initiative that offered a wide range of courses to meet the needs of individuals, employees, employers, business and organisations. My role included: .

• Assist Marketing Consultant in creating marketing material.

• Assist Recruitment Consultants in finding Office Junior positions.

• Cover for Receptionist during dinner hours.